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D-grievance-procedure Dictionary

Grievance procedure

A simple, known way for a worker to raise a complaint and have it heard

All termsIntroduced in Module 11Open the Toolkit
An open dictionary on a farm office desk
Plain meaning
A simple, known way for a worker to raise a complaint and have it heard
How to use it
Name who workers report to, how quickly they will get an answer, and keep a record of each complaint and its outcome.
South African benchmark
Grievance procedures are a standard requirement in the social-compliance audits South African export farms undergo.
Country notes
A written procedure helps resolve disputes before they reach a labour office in any of the four markets.
Go and read
C11 Lesson 11.3
Calculate it
No calculator; it is part of the people plan in the Capstone.
Library sources
LIB-A035, LIB-A110
See also
Employment contract, Social compliance
A processing venture at the centre with the surrounding community linked by jobs, training, supply and shared benefitThe venture at the centre, the community around itPLANTVentureHomestead skillsLocal jobsOutgrower supplyTrainingLocal purchasesCommunity share
From Module 11, People, Community and Labour, where this term is introduced.

Introduced in C11 People, Community and Labour.